ROLLOUT OF IT 2.0 – ADVANCED POSTAL TECHNOLOGY: A MILESTONE IN INDIA POST’S JOURNEY TOWARDS DIGITAL INDIA
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Under the vision of the Prime Minister, Shri Narendra Modi, and the guidance of the Union Minister of Communications and DoNER, Shri Jyotiraditya M. Scindia, the Department of Posts (DoP) has successfully rolled out IT 2.0 – Advanced Postal Technology (APT).
This landmark digital upgrade marks a transformative step in the Department’s modernisation journey across its 1.65 lakh post offices, aligning with the Government of India’s vision of Digital India and Make in India. IT 2.0 brings faster, more reliable, and citizen-centric postal and financial services to every corner of the country, reaffirming India Post’s commitment to inclusivity and service excellence.
Building on the success of the earlier IT Modernisation Project 1.0, the newly launched APT platform introduces a microservices-based application that ensures speed, reliability, and user-friendly services. Designed and developed indigenously by the Centre for Excellence in Postal Technology (CEPT), the application is hosted on the Government of India’s MeghRaj 2.0 cloud platform and supported by BSNL’s nationwide connectivity.
Union Minister Shri Jyotiraditya Scindia highlighted the transformative impact of the initiative, stating, “APT will transform India Post into a world-class public logistics organisation. Led by Hon’ble Prime Minister Shri Narendra Modi ji from the front, this is Aatmanirbhar Bharat in full strength, charting the path for a stronger, self-reliant Digital India.”
Key features of APT include micro-services and open API-based architecture, a single unified user interface, cloud-ready deployment, and end-to-end digital solutions from booking to delivery. It also brings next-generation functionalities such as QR-code payments and OTP-based delivery, ensures reliable connectivity in rural areas through an open network system, introduces a unique 10-digit alphanumeric DIGIPIN to enhance delivery accuracy, and enables improved reporting and analytics.
The rollout was carried out in a phased and structured manner. Following a successful pilot in the Karnataka Postal Circle (May–June 2025), learnings were incorporated to refine the system and strategy. A carefully staggered nationwide rollout was initiated, beginning with the Punjab Circle (22 July – 4 August 2025). The process culminated with all 23 postal circles going live on 4 August 2025, bringing over 1.70 lakh offices, including post offices, mail offices, and administrative units, onto the APT platform.
Recognizing that technology transformation depends on its workforce, India Post trained over 4.6 lakh employees through a cascade model involving Master Trainers, User Champions, and End-Users under the principle of “Train – Retrain – Refresh.” This ensured readiness at every level and smooth adoption across the country.
The system has already demonstrated its resilience and scalability by successfully handling over 32 lakh bookings and 37 lakh deliveries in a single day. With the successful completion of IT 2.0, India Post has reaffirmed its position as a modern, technology-driven service provider while continuing its legacy of trust and unmatched reach. The rollout of APT stands as a testament to the dedication of India Post’s workforce and its commitment to bridging the rural–urban digital divide, promoting financial inclusion, and delivering world-class services to every citizen.